PSS ENTERPRISES

• What do you do when you computer starts acting weird?
• Is your computer running too slowly?
• Is your email disappearing before your eyes?
• What do you do?

If you are at work, who do you talk to about this? Do you have a phone number of a person you are supposed to call? Do you need technical support or do you need the help desk? How do you know?

According to SearchCRM.com, Help Desk is: in a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company’s telecommunications network).

Wikipedia says technical support (also tech support) is: a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services. (At PSS Enterprises, we like to think that instead of “rather” it should be “including”.)

For too long, we have been exposed to someone else’s definitions of technical assistance, whether it is your boss, the guy down the hall or the intern in your office. The bottom line is that you need your computer, mobile, laptop, and other technical tool to work so that you can do your work. Whether you call the help desk or get tech support, you need your issues resolved quickly and efficently. These days, a unfunctional PC or laptop means down time for the company. This means that every minute spent not being productive is literally hitting the bottom line. Did you miss a great sales opportunity because your email is down? What about the presentation that you spent all week working on, and now you can’t find it anywhere on your system? Call it tech support or help desk, either way you have issues with your technology that need resolution. Who cares what you call it as long as it gets done?

PSS Enterprises offers a top of the line technical support team. With just one phone call, you will have an expert technican logged into your computer, server, or phone system to resolve your issues and provide you with a solution in real time. They utilize remote technology so that you do not have to wait for the “geek team” to load up in their funny car and drive to your location. Simply a phone call and typing in a simple URL will get you back to funtional in no time. Their office is located in Denton, Texas, but they have the technical ability to assist anyone, anywhere.

Even if you don’t have a pressing technical issue, what else can PSS Enterprises do for you?

• Would you like an IT forecast and budget for the next year, 3 years, and 5 years?
• Are you ready to go green and reduce paper in your workspace?
• It is possible that you are ready for a more efficent, more effective office enviroment?

Take a moment to assess your current technology.

• What does it say about you and your company?
• Are you telling the world that your have the equipment and tools to handle your customers effectively or are you just trucking uphill, praying that the memory, bubble gum and scotch tape will do the trick just a little longer?
• Are your receptionists and customer service employees dropping hints (or just telling you) that your current phone systems is outdated and hard to use?

Take a look at where you are and where you want to be. What do you need? Help Desk or Technical Support? Call PSS Enterprises today, and get your customized solution.

PSS Enterprises
121 W. Hickory St.
Denton TX, 76201
1-800-285-2448

http://www.pssenterprises.com

In these trying times, we are all looking for a way to save money, especially in business.  Too often we have to cut personnel because their salary eats up so much of the bottom line.  This spreads more responsiblity to those who are still left in the company and overburdens the already overworked employee.  We are suggesting 5 reasons to outsource your IT or even use outsourcing to compliment your existing IT department.
 
1. Cut Costs at the Bottom Line- By outsourcing your IT department you can save in the following areas: salary, insurance, paid leave, sick time, and taxes per employee.  Employees and their costs can eat away at the bottom line.
 
2. Benefit from Expanded Knowledge Base- Having an IT professional from an outside source brings a wealth of knowledge from many different backgrounds.  These people handle IT from small companies to large Fortune companies, and bring all their experience with them at no extra cost to you.
 
3. Buying in Bulk Really Does Save- If you purchase your IT hours in packs, you will find savings through each increment.  When you buy IT hours, it means you are pre-purchasing work from your outsourced IT department.  If things are sailing smoothly, you don’t have to pay an IT employee to sit at a desk and watch ESPN until someone’s computer crashes.  You use the hours as needed so you don’t have to overpay an underproductive employee.
 
4. Remote Technology Cuts Time and Expense- If your laptop starts acting up when you are not at the office, your local on site tech cannot help you.  Using remote technology, our IT experts can log into their system from their location and help your employee on the road.  It would cost you time and travel expense to send your local person to repair that system.
 
5. After-Hours Accessibility- When your business closes for the day, does your technology?  What happens when something happens after hours?  Do you call your employee?  What if they cannot make it?  Outsourcing offers a solution to this problem. 
 
Bonus: Supplement your IT- So you are close with your IT person, or maybe they built the tech side from the ground up and letting go of them is not an option… If that person is spread too thin, we can help.  Let the outsource take the tier 1 and 2 issues to help your staff focus on that important job that you have them on.
 
If you have any questions, or need to outsource your IT afterall, call 1-800-285-2448.  PSS Enterprises offers a variety of IT solutions and will customize a solution to fit your need.  Check us out at www.pssenterprises.com