Remote Technical Support- This is the ability for a service tech to log into your computer from any location you are at to assist you. Phillip explains that his company has clients all over the U.S. No matter where his client may be, he has the ability to log into the machine, whether it is a laptop, PC, or server, to assist them from his office in Denton, TX. This cuts travel time, increases response time, and ultimately decreases productivity downtime. If your IT department cannot assist you no matter where you are, you might want to look a little closer at what they can do for you.

Innovative Solutions- Often times a managed IT company has certain services that they offer to the customer in tiers. Tier one will be simple support, like installing the new fax machine, or troubleshooting email issues. Tier two will be more complex, like integrating new software on an existing server. Tier three are major tasks, like setting and configuring networks, mass data integration, or new operating systems. These tidy packages often outline the services you can expect, and often the consumer is unaware of all the other IT related services they are missing out on. Phillip tells me that PSS Enterprises doesn’t offer tier services because it limits what he can do for his customers, so they offer “Power-Paks”. These “Power-Paks” are bundled hours of service based on quantities of time. This means that any IT issue that PSS Enterprises client has, no matter the size, it is encompassed in the “Power-Pak”.

Shared Vision- This is a unique term to describe what Phillip calls, a “visionary relationship” with his clients. Phillip explains to me that when a new or potential client approaches PSS Enterprises with technical issues, they will assist and resolve whatever the pressing IT issue is, but then take the time after the resolution to get to know the client and their business better. Often meeting with the owner, Phillip and his team take the time to get to know the client business inside and out. “PSS Enterprises prides itself in their ability to incorporate cutting edge technology solutions that increases or exceeds the speed in which their client can reach their goals.” He also states that many companies just don’t know what is out on the market today and is often skeptical of a “internet answer” to a technolgy issue. Phillip tells me that often PSS Enterprises’ clients are searching for a quick fix to a technical issue, and after working with them, come out with a completely customized solution. PSS Enterprises partners with several trustworthy software, hardware, and unified communication companies to offer a wide range of solutions to their arsenal.

Overall, when looking for an outsourced technical support company, look carefully at all the company has to offer. Check to see what is considered “in-scope” or “out-of-scope”, read the service level agreement carefully, and ask lots of questions. You will be able to tell shortly if that IT company will suit your needs or not. Keep in mind that it is often the little extras that make the relationship with your IT company worthwhile. Do they have your companies best interest as a priority or are you just another ticket in their holding que? Be a wise and informed consumer, and you will get more bang for your buck when it comes to IT services.

Technical Support and Information Technology (IT) Consulting
A growing business decides that they have outworked and exhausted current technologies and need newer, faster, and more current technology to get to the next level, but don’t know what to do or how to get there. That is where PSS Enterprises steps in. We take a current assessment of technology on location, and then we take the time to get to know your business. We ask lots of questions from the executives to the ground floor. We restate and verbally rebuild your company to make sure we understand what your needs are. Then we take this knowledge and we get to work. We always present a customized solution to every client complete with cost and benefit analysis. Because just like fingerprints, no two businesses are alike. So now you have the latest and greatest solution provided in a cost effective manner, now what? You might need technical support. Someone doesn’t understand or needs training, or they have technical issues with the new software. We cover all of it. Seeing our customers needs being met is our number one priority. Just recently one of our clients was telling a tech how much they hated the phone system they were currently using. Our tech asked questions about what it was they didn’t like, and what would be better about the system. Within a day we proposed a new phone system, Response Point, and showed all the attributes, cost effectiveness, and numerous features. They loved it! And as a growing business, they were so happy that they could add more lines without having to spend an outrageous amount of money. Are we phone system retailers? No, we are solutions specialists. We offer solutions to your problems.

Human Resources
Our HR Consulting department is one of the best. Years of experience that span over several sized companies means our Solution Specialists have seen it all. From home-based business to the corporate level, we can offer solutions to human resource issues. File maintenance, OSHA compliance, to mediation, we know that HR responsibilities are not always well defined and always a delicate issue. With special attention to data integrity and privacy, we make sure your employee’s sensitive information is never jeopardized. One of our clients called and said that they had employees, but no files and had no clue as to what was supposed to be in them. They were growing from a mom and pop shop to a 10-person operation almost overnight and felt overwhelmed. Our HR specialists went to our clients location, and began to piece together the puzzle that was laid before them. Or what about the workers compensation claim we were handling for one client that went from the paperwork shuffle to an actual hearing? We represented our client and won the case, all due to careful documentation and an expertly written handbook by the HR team. Solutions are what our clients were looking for, and solutions are provided.

Accounts Receivables
It is never pleasant having to ask for money. Our clients often come to us for assistance with customers that they just cannot collect from. We have a process that is proven to work and has done so, time and time again. And when the tried and true process meets the client that just won’t pay, we play hardball. We specialize in mechanics and material-man liens. One of our clients is a counter-top company who installs beautiful granite and marble counter-tops. Their client refused to pay for the counter-tops. We tried every way possible to collect. We made sure that there was no fault of our client, and then we filed a lien on the homeowner. I know that may sound a little harsh, but our client provided a service and increased the value of the home with their product and they deserved to be paid for their services and materials. The homeowner didn’t seem to care that there was a lien filed against them until they tried to sell their home and couldn’t until they paid their debt to our client and we released the lien. Our client asked for a solution, and although it wasn’t overnight, we provided them with their hard earned money.

You see, we could give you examples all day of ways we have helped others, but that is not what we want to do. We want to hear from you. What is bothering you about your business, how you want to see it grow and develop. We want to know what obstacles are keeping you from reaching your goal, and help find ways to overcome them. PSS Enterprises is not about the stuffed shirt consultant in your office trying to exploit the company budget, we are your colleague, co-worker, and confidant. Call us today, tell us what is going on. We love to listen.

PSS Enterprises
1-800-285-2448
121 W.Hickory St. Suite 201
Denton, TX 76201

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If you are at work, who do you talk to about this? Do you have a phone number of a person you are supposed to call? Do you need technical support or do you need the help desk? How do you know?

According to SearchCRM.com, Help Desk is: in a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company’s telecommunications network).

Wikipedia says technical support (also tech support) is: a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services. (At PSS Enterprises, we like to think that instead of “rather” it should be “including”.)

For too long, we have been exposed to someone else’s definitions of technical assistance, whether it is your boss, the guy down the hall or the intern in your office. The bottom line is that you need your computer, mobile, laptop, and other technical tool to work so that you can do your work. Whether you call the help desk or get tech support, you need your issues resolved quickly and efficently. These days, a unfunctional PC or laptop means down time for the company. This means that every minute spent not being productive is literally hitting the bottom line. Did you miss a great sales opportunity because your email is down? What about the presentation that you spent all week working on, and now you can’t find it anywhere on your system? Call it tech support or help desk, either way you have issues with your technology that need resolution. Who cares what you call it as long as it gets done?

PSS Enterprises offers a top of the line technical support team. With just one phone call, you will have an expert technican logged into your computer, server, or phone system to resolve your issues and provide you with a solution in real time. They utilize remote technology so that you do not have to wait for the “geek team” to load up in their funny car and drive to your location. Simply a phone call and typing in a simple URL will get you back to funtional in no time. Their office is located in Denton, Texas, but they have the technical ability to assist anyone, anywhere.

Even if you don’t have a pressing technical issue, what else can PSS Enterprises do for you?

• Would you like an IT forecast and budget for the next year, 3 years, and 5 years?
• Are you ready to go green and reduce paper in your workspace?
• It is possible that you are ready for a more efficent, more effective office enviroment?

Take a moment to assess your current technology.

• What does it say about you and your company?
• Are you telling the world that your have the equipment and tools to handle your customers effectively or are you just trucking uphill, praying that the memory, bubble gum and scotch tape will do the trick just a little longer?
• Are your receptionists and customer service employees dropping hints (or just telling you) that your current phone systems is outdated and hard to use?

Take a look at where you are and where you want to be. What do you need? Help Desk or Technical Support? Call PSS Enterprises today, and get your customized solution.

PSS Enterprises
121 W. Hickory St.
Denton TX, 76201
1-800-285-2448

http://www.pssenterprises.com