PSS ENTERPRISES » remote support http://BLOG.pssenterprises.com Any size solutions Mon, 12 Dec 2011 21:01:37 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Who is your Solutions Specialist? http://BLOG.pssenterprises.com/2010/10/solutions-specialist/ http://BLOG.pssenterprises.com/2010/10/solutions-specialist/#comments Sun, 10 Oct 2010 05:28:21 +0000 joslynsmith http://BLOG.pssenterprises.com/?p=330 At PSS Enterprises, we know what matters to business owners.  Our approach to handling client needs goes beyond what is in “scope”.  We truly offer customized solutions to every client.  We know what matters to business owners because they tell us.  As a trusted team member we serve as an extension of our clients business.

Information Technology

PSS Enterprises offers pro-active solutions through their technology department, Denton IT.  Our clients are assigned a Solutions Specialist who goes on-site to our clients location.  Upon our initial meeting, our Solutions Specialist will provide a FREE technology assessment.  Aside from resolving any immediate technology need, our Solutions Specialist wants to know how the client intends on growing and increasing their business.  It is key to how we provide customized solutions to our clients  to achieve their goals.   From creating an IT budget, staffing, remote support, network administration, to relocation services, project management, and forecasting, our Solution Specialist is there to make sure all needs are met and expectations are exceeded.

Consulting

Many business reach an important fork in the road to growth several times.  Determining what path to take can be daunting and confusing.  PSS Enterprises offers consulting services to help businesses make the right decisions.  Market analysis, production efficiency, design, marketing, OHSA compliance, and successful execution of projects are just a few of the ways that PSS Enterprises assists in the development of our clients business.


Outsourcing

PSS Enterprises realizes that growth can be expensive.  The old adage “It takes money to make money” most certainly applies in this facet.   Your business might need a Human Resources person now that you have more that just a few employees.  Perhaps you need to cut costs and eliminate some full time positions, but the work still needs to be done in absence.   Whatever the case might be, PSS Enterprises can assist with the temporary placement of employees, or filling a department need remotely.


Ease of Use

Why do business with PSS Enterprises?  Ease of Use.  Here are just a few of the reasons our clients stay with us and refer us to their associates.

  • PSS Enterprises exclusively offers Power Paks, a preset prices based on services rendered in a preset time block.  This allows our clients to budget their expenses, forecast usage, and increase productivity while maintaining control.  Our terms are simple and so are our service rates.
  • Remote support: Get the help you need when you need it.  Click HERE to gain access to our technology website, Denton IT.  Remote support from a certified technician is only a click away.
  • 1-800-285-2448 will connect you to a Solutions Specialist right away.

Call, email us at mail@pssenterprises, or click to get started.  We are ready to start developing our relationship with you right away.

]]> http://BLOG.pssenterprises.com/2010/10/solutions-specialist/feed/ 0 What is SIP and it’s effect on Business? http://BLOG.pssenterprises.com/2009/07/what-is-sip-and-its-effect-on-business/ http://BLOG.pssenterprises.com/2009/07/what-is-sip-and-its-effect-on-business/#comments Wed, 08 Jul 2009 19:43:33 +0000 joslynsmith http://BLOG.pssenterprises.com/?p=222

          After advertising our $30 SIP trunks, the email boxes were jammed with questions.  What is a SIP trunk, what does it do, how can I get one, is it okay if I don’t have one, and the most humorous question, were we misspelling ZIP as SIP? To clarify all these and more, read on. 
          SIP, or Session Initiated Protocol, is a vessel in which voice, data, and video pass over an IP (internet) line. VoIP, Conferencing, Application Integration, Instant Messaging, Email, and Calendar, are just a few of the everyday workspace applications we use that are transported via SIP.  
           For example, PSS Enterprises installs a new Response point system in the office. There is a base unit and 6 phone devices.  All of the phone devices connect and communicate to the base unit via SIP connection.       
         These phone devices have the standard operating options we have become accustomed to such as hold, park call, transfer call, and conference.  Each Response Point phone device has a bright blue button in the phone. This button, when pushed, enables to the phone to connect to the base and initiates a speech recognition system.  The end user then speaks the instruction to the phone, the voice command is carried to the base unit via SIP, the command is processed and the resulting action is sent via SIP.  
            So to recap, a SIP trunk is a device that allows you to move voice, data, and video over the internet from one device to another.  Any company that wants to advance their technology and potential uses should have one.  To get a SIP trunk, call 1-800-285-2448, option 1. A technical consultant will then assist you or an email can be sent to mail@pssenterprises.com and we will contact you. 

]]> http://BLOG.pssenterprises.com/2009/07/what-is-sip-and-its-effect-on-business/feed/ 0 Technology that Effects the Bottom Line http://BLOG.pssenterprises.com/2009/06/technology-that-effects-the-bottom-line/ http://BLOG.pssenterprises.com/2009/06/technology-that-effects-the-bottom-line/#comments Mon, 22 Jun 2009 13:26:24 +0000 joslynsmith http://BLOG.pssenterprises.com/?p=211

Does your technology effect the bottom line?  Of course it does.  Every time an employee picks up the phone, sends and email, or even faxes, it adds or subtracts from the bottom line.  Melding  new and old technology takes tremendous effort and at times, extravagant costs, for very little improvement.  How can one know if they have the best software application for their workload, or the right CRM for the sales office? Sometimes a simple memory upgrade in all the PC’s would maximize efficiency.  Where does this information come from, how are these conclusions drawn?
PSS Enterprises has a team of Technology Experts who constantly train, study, and utilize the newest software, hardware, and IT services available.  Their free initial consultation will assess currently used software and technology, provide a customized solution, and discuss the monetary aspects of changing technologies.  Based on the recommendation given, our experts can implement, install, and manage the changes and transfer of data and technology.  Service Level Agreements can be arranged for Managed IT services for extended periods of time. 
Call 1-800-285-2448 or email PSS Entereprises at mail@pssenterprises.com to make contact with a Solutions Specialist to arrange your consultation. Mention “PowerPaks” to receive a discount.
Start effecting the bottom line, the right way, today.
    

]]> http://BLOG.pssenterprises.com/2009/06/technology-that-effects-the-bottom-line/feed/ 0 Tech Support or Help Desk? http://BLOG.pssenterprises.com/2009/01/tech-support-or-help-desk/ http://BLOG.pssenterprises.com/2009/01/tech-support-or-help-desk/#comments Wed, 07 Jan 2009 17:00:00 +0000 joslynsmith http://BLOG.pssenterprises.com/2009/01/tech-support-or-help-desk/
  • What do you do when you computer starts acting weird?
  • Is your computer running too slowly?
  • Is your email disappearing before your eyes?
  • What do you do?

    • If you are at work, who do you talk to about this? Do you have a phone number of a person you are supposed to call? Do you need technical support or do you need the help desk? How do you know?

    According to SearchCRM.com, Help Desk is: in a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company’s telecommunications network).

    Wikipedia says technical support (also tech support) is: a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services. (At PSS Enterprises, we like to think that instead of “rather” it should be “including”.)

    For too long, we have been exposed to someone else’s definitions of technical assistance, whether it is your boss, the guy down the hall or the intern in your office. The bottom line is that you need your computer, mobile, laptop, and other technical tool to work so that you can do your work. Whether you call the help desk or get tech support, you need your issues resolved quickly and efficently. These days, a unfunctional PC or laptop means down time for the company. This means that every minute spent not being productive is literally hitting the bottom line. Did you miss a great sales opportunity because your email is down? What about the presentation that you spent all week working on, and now you can’t find it anywhere on your system? Call it tech support or help desk, either way you have issues with your technology that need resolution. Who cares what you call it as long as it gets done?

    PSS Enterprises offers a top of the line technical support team. With just one phone call, you will have an expert technican logged into your computer, server, or phone system to resolve your issues and provide you with a solution in real time. They utilize remote technology so that you do not have to wait for the “geek team” to load up in their funny car and drive to your location. Simply a phone call and typing in a simple URL will get you back to funtional in no time. Their office is located in Denton, Texas, but they have the technical ability to assist anyone, anywhere.

    Even if you don’t have a pressing technical issue, what else can PSS Enterprises do for you?

    • Would you like an IT forecast and budget for the next year, 3 years, and 5 years?
    • Are you ready to go green and reduce paper in your workspace?
    • It is possible that you are ready for a more efficent, more effective office enviroment?

    Take a moment to assess your current technology.

    • What does it say about you and your company?
    • Are you telling the world that your have the equipment and tools to handle your customers effectively or are you just trucking uphill, praying that the memory, bubble gum and scotch tape will do the trick just a little longer?
    • Are your receptionists and customer service employees dropping hints (or just telling you) that your current phone systems is outdated and hard to use?

    Take a look at where you are and where you want to be. What do you need? Help Desk or Technical Support? Call PSS Enterprises today, and get your customized solution.

    PSS Enterprises
    121 W. Hickory St.
    Denton TX, 76201
    1-800-285-2448

    http://www.pssenterprises.com

    ]]>     http://BLOG.pssenterprises.com/2009/01/tech-support-or-help-desk/feed/ 0     Business Solutions http://BLOG.pssenterprises.com/2008/12/business-solutions/ http://BLOG.pssenterprises.com/2008/12/business-solutions/#comments Fri, 26 Dec 2008 20:07:55 +0000 joslynsmith http://BLOG.pssenterprises.com/?p=114 Business Solutions
     
     
    “Solutions” is a powerful word.  It is the answer to your problem, the missing link, and
    the results you were looking for.  When one does a search for “solutions” it is always implied that you must put what type of solution you are looking for.  Are you looking for technical solutions for computer issues, management solutions for personnel, or the right mix of soap and water for a bubble solution?  See what I mean?  So to help you understand what kind of “business solutions” we offer, here is a list of them.
     
     
    “IT Solutions”
    Information Technology Solutions solve your “computer/server” problems.  We offer simple to complex solutions such as monthly maintenance programs to Network Administration and Server technology.  Our IT staff is knowledgeable and friendly, and we offer “Power-Paks” to serve your IT needs.
     
    “Unified Communication Solutions”
    Unified Communication Solutions solve your telephony issues.  Whether you need BlackBerry enterprise server assistance, or a new phone system for the office, we can help you.  By the way, we handle VoIP solutions as well. 
     
    “H/R Solutions”
    Human Resource Solutions are not so simple.  When dealing with employees, you need to know that the personal information and the issues that come with employee management is handled professionally.  We encompass the entire spectrum of Human Resource Solutions, from employee documentation, hire to termination, COBRA, and even OSHA compliance.
     
    “A/R Solutions”
    Accounts Receivables Solutions are exactly what they say they are.  If your customers are not paying you, then we correct this issue.  Specializing in Mechanics and Material-men Liens, we have a way to make sure that your A/R reports is minimal.
     
    “SEO Solutions”
    Search Engine Optimization Solutions solve your web traffic issues.   If your not getting enough hits on your site, or people just don’t know who you are and what you are about, we can help change that.  Specializing in keyword optimization, we can help you get top spot on search engines like Google, MSN, and Yahoo without killing your marketing budget. 
    Solutions.  That is what we do.  We want to make running your business efficient and effective. 
    Do you have an issue? Call us today at 1-800-285-2448.
     
    PSS Enterprises
    121 W. Hickory #201
    Denton, TX 76201
    940-337-8989
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