PSS ENTERPRISES

• What do you do when you computer starts acting weird?
• Is your computer running too slowly?
• Is your email disappearing before your eyes?
• What do you do?

If you are at work, who do you talk to about this? Do you have a phone number of a person you are supposed to call? Do you need technical support or do you need the help desk? How do you know?

According to SearchCRM.com, Help Desk is: in a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company’s telecommunications network).

Wikipedia says technical support (also tech support) is: a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services. (At PSS Enterprises, we like to think that instead of “rather” it should be “including”.)

For too long, we have been exposed to someone else’s definitions of technical assistance, whether it is your boss, the guy down the hall or the intern in your office. The bottom line is that you need your computer, mobile, laptop, and other technical tool to work so that you can do your work. Whether you call the help desk or get tech support, you need your issues resolved quickly and efficently. These days, a unfunctional PC or laptop means down time for the company. This means that every minute spent not being productive is literally hitting the bottom line. Did you miss a great sales opportunity because your email is down? What about the presentation that you spent all week working on, and now you can’t find it anywhere on your system? Call it tech support or help desk, either way you have issues with your technology that need resolution. Who cares what you call it as long as it gets done?

PSS Enterprises offers a top of the line technical support team. With just one phone call, you will have an expert technican logged into your computer, server, or phone system to resolve your issues and provide you with a solution in real time. They utilize remote technology so that you do not have to wait for the “geek team” to load up in their funny car and drive to your location. Simply a phone call and typing in a simple URL will get you back to funtional in no time. Their office is located in Denton, Texas, but they have the technical ability to assist anyone, anywhere.

Even if you don’t have a pressing technical issue, what else can PSS Enterprises do for you?

• Would you like an IT forecast and budget for the next year, 3 years, and 5 years?
• Are you ready to go green and reduce paper in your workspace?
• It is possible that you are ready for a more efficent, more effective office enviroment?

Take a moment to assess your current technology.

• What does it say about you and your company?
• Are you telling the world that your have the equipment and tools to handle your customers effectively or are you just trucking uphill, praying that the memory, bubble gum and scotch tape will do the trick just a little longer?
• Are your receptionists and customer service employees dropping hints (or just telling you) that your current phone systems is outdated and hard to use?

Take a look at where you are and where you want to be. What do you need? Help Desk or Technical Support? Call PSS Enterprises today, and get your customized solution.

PSS Enterprises
121 W. Hickory St.
Denton TX, 76201
1-800-285-2448

http://www.pssenterprises.com

Accounts Receiveables are supposed to be considered assets.  Ask your accountant, bookeeper, college professor, or business owner.   When is this “asset no longer an asset?  Company A sells a large ticket item to Company B.  This item that Company B purchased is something that adds value to the existing property or business or maybe it was for resale.  That is a factor we will determine later. Company B fails to pay for this item in the agreed amount of time that was set with Company A.  Time passes.  Company A calls, faxes, and emails requests for payment, which has fallen on Company B’s deaf ears.  It is only a matter of time before beating this dead horse costs you more in employee time that going to court to sue them would cost.  (Thus the “no longer an asset” assumption.)

What options does Company A have to get it’s money or material back? Depending on what state you reside in, or state that you sold your item out of, you have a few options. 

Option A- You can keep with the old fashion collection process.  Keep making phone calls, sending faxes of the past due invoice, and emailing polite but firm requests for payment. 

Option B- File a lien.  If you have installed something of value into a home, you can file a lien on the homeowners property.  If you fixed something, even if it is not a car, you can file a mechanics lien.  This is time consuming and you must follow an order of operations by state within a timeline.  Even then, this action keeps the homeowner from obtaining a loan or selling their house.  It maybe effective if they are trying to sell the house or get some type of financing, but otherwise, not the fastest way to get your money back.

Option C- Turn it into a law office for collection.  Good luck with that.  If you want to recover any resemblance to the original amount due on the original invoice, I would not recommmend this option.

Option D-Call PSS Enterprises. 

Did you actually think that we were going to give away our secret for success?   If you have exhausted all efforts to collect on your “company B”, we can help.  We don’t charge you an arm and a leg to get what is rightfully yours.  Even if you are not to the point of exhausting all resources, and just don’t feel like calling everyone all day long asking for money, we can help with that too. 

We offer a customized collection plan for any sized company.  With daily or weekly reports along with communication logs, we will stay in contact with you without being a bother to you.   All documetation is done on the internet through secure web applications, so you can access your up to the minute report anytime you have internet access.  We also offer on-site collections for those “uncomfortable” circumstances. 

Give us a call today and let us turn the Accounts Receiveables back into an assets again.

PSS Enterprises

1-800-285-2448

http://www.pssenterprises.com