• What do you do when you computer starts acting weird?
• Is your computer running too slowly?
• Is your email disappearing before your eyes?
• What do you do?

If you are at work, who do you talk to about this? Do you have a phone number of a person you are supposed to call? Do you need technical support or do you need the help desk? How do you know?

According to SearchCRM.com, Help Desk is: in a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company’s telecommunications network).

Wikipedia says technical support (also tech support) is: a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services. (At PSS Enterprises, we like to think that instead of “rather” it should be “including”.)

For too long, we have been exposed to someone else’s definitions of technical assistance, whether it is your boss, the guy down the hall or the intern in your office. The bottom line is that you need your computer, mobile, laptop, and other technical tool to work so that you can do your work. Whether you call the help desk or get tech support, you need your issues resolved quickly and efficently. These days, a unfunctional PC or laptop means down time for the company. This means that every minute spent not being productive is literally hitting the bottom line. Did you miss a great sales opportunity because your email is down? What about the presentation that you spent all week working on, and now you can’t find it anywhere on your system? Call it tech support or help desk, either way you have issues with your technology that need resolution. Who cares what you call it as long as it gets done?

PSS Enterprises offers a top of the line technical support team. With just one phone call, you will have an expert technican logged into your computer, server, or phone system to resolve your issues and provide you with a solution in real time. They utilize remote technology so that you do not have to wait for the “geek team” to load up in their funny car and drive to your location. Simply a phone call and typing in a simple URL will get you back to funtional in no time. Their office is located in Denton, Texas, but they have the technical ability to assist anyone, anywhere.

Even if you don’t have a pressing technical issue, what else can PSS Enterprises do for you?

• Would you like an IT forecast and budget for the next year, 3 years, and 5 years?
• Are you ready to go green and reduce paper in your workspace?
• It is possible that you are ready for a more efficent, more effective office enviroment?

Take a moment to assess your current technology.

• What does it say about you and your company?
• Are you telling the world that your have the equipment and tools to handle your customers effectively or are you just trucking uphill, praying that the memory, bubble gum and scotch tape will do the trick just a little longer?
• Are your receptionists and customer service employees dropping hints (or just telling you) that your current phone systems is outdated and hard to use?

Take a look at where you are and where you want to be. What do you need? Help Desk or Technical Support? Call PSS Enterprises today, and get your customized solution.

PSS Enterprises
121 W. Hickory St.
Denton TX, 76201
1-800-285-2448

http://www.pssenterprises.com

Top Ten Reasons To Use Windows Small Business Server 2008

Windows® Small Business Server 2008 (SBS 2008) is an integrated server solution that helps you protect your business data, increase productivity, and present a more professional image to customers. Windows Small Business Server 2008 delivers enterprise-class technologies for data backup and restore,

e-mail, remote access, file and printer sharing, internal Web sites, and support for mobile devices—in one fully integrated solution.

1. Get a comprehensive, all-in-one solution.

Windows Small Business Server 2008 takes the guesswork out of selecting software for your network. It brings together the Microsoft® product technologies that businesses need most into a single solution. These technologies are integrated into one product, making it easy for PSS Enterprises to install and manage.

2. Stay connected to your customers, vendors, and suppliers.

With access to contacts, appointments, and files from any Internet-connected PC or mobile device, you can be responsive to customers, vendors, and suppliers even when you’re not in the office.

• Access the facts you need, in real time.

• Respond to customer inquiries more quickly and accurately.

• Stay connected while on the road with remote access capabilities from a Windows Mobile® phone.

3. Protect your business and prevent data loss.

Windows Small Business Server 2008 helps protect your vital business information from loss by backing up the data on your network, and enabling you to recover accidentally deleted files. SBS 2008 also enables you to recover data on your network in the event of disaster. With easy-to-use interfaces, you or your IT consultant gain better control of your data, PCs, and network.

4. Access business information and resources

from virtually anywhere at any time. Be productive whether you’re out of the office, at home, or on the road. Windows Small Business Server 2008 gives you secure access to business contacts, calendars, e-mail, files, your desktop, and even shared resources from any Internet connected PC, from virtually anywhere at any time.

5. Increase your business capacity.

Streamline business processes and improve day-to-day efficiency with Windows Small Business Server 2008. It helps automate daily processes by providing a central repository for storing and sharing information more easily—and helps simplify communications with familiar Microsoft technologies.

6. Stay safe with anti-spam and antivirus protection.

Windows Small Business Server 2008 offers anti-spam and antivirus technologies to help protect your business information and your intellectual property from malicious attacks, viruses, and spam.

7. Keep your network healthy and up-to-date.

Windows Small Business Server 2008 provides you with the latest updates to minimize downtime and help ensure network health by keeping your PCs and servers current. Easy-to-read “green check” reports give you a quick view of Microsoft software updates, PC and server status, antivirus status, and backup progress.

8. Take advantage of powerful technologies designed and priced for small business.

Windows Small Business Server 2008 includes multiple technologies optimized specifically for small businesses at an affordable price. It enables you to share resources and equipment, such as Internet access, printers, and fax machines, so you get the most value from your technology investment.

9. Get the flexibility and scalability you need.

As your business needs change, Windows Small Business Server 2008 enables you to grow. You can easily add users, servers, and applications. It supports your critical line of business applications and is designed to integrate with your existing Microsoft technology.

10. Create a bigger presence in the market.

Differentiate your business and present a more professional image to prospects and customers. Windows Small Business Server 2008 offers e-mail marketing capabilities, business Web sites, and tools for creating your own Web site.

Provided by Microsoft

PSS Enterprises

www.pssenterprises.com

1-800-285-2448

I am extremely pleased to announce that Windows Small Business Server 2008 software has been finalized!  Today both SBS Standard and Premium are being released to manufacturing, which means we begin the process of finalizing international versions, creating media, building packaging, delivering the product to distribution channels and handing it off to our OEM partners, so it will be widely available by our November 12 launch. 

SBS08 makes the power of enterprise IT accessible and affordable for small business, helping them increase productivity and grow.  And, just as important, SBS 2008 provides solution providers with a great platform to meet the needs of their small business clients.

Provided by The offical SBS blog

PSS Enterprises