PSS ENTERPRISES

In today’s economy, it is not enough to make do with what you have, stretch staff to a breaking point, or squeeze every drop of toner from it’s cartridge to make ends meet.  In this atmosphere, a successful office is one that proficently productive.  Making a small improvement to the office, such as a new phone system, could exponentially increase production, ease staff burdens, and create a positive work environment.  This new phone system is not really a phone system at all.  Please evaluate the following:

Can your current phone system do the following:

• Auto Transfer via Voice Command?
• Interact with Microsoft Outlook
• Create a spreadsheet of all the inbound, outbound, and missed calls

Why not a phone system that: 

• Show which employees are on a call, idle, or making sales calls
• Sends your voicemail as an email to you
• Have one button that controls transfers, departments, and pages
• Creates spreadsheets and exports them to Excel for easy to read data analysis

This is not a phone system, but rather IP network devices that accompany your PC.  It works with the computer to maximize production. Interested?  For a free demo, call 1-800-285-2448 or email mail@pssenterprises.com and a Solutions Specialist will schedule an appointment.

• Are you limited by what you can do outside of your office?
• Would you like to be able to access your desktop from anywhere?
• Would you like all your calls that go to your office come to your cell phone when you are not in the office?
• Would it be easier to check your voicemail if it was in an email?
• How would you like to be able to access any document from any computer?
• Do you want your faxes to come to your email as an attachment rather than waste paper resources on the fax machine?

• What do you do when you computer starts acting weird?
• Is your computer running too slowly?
• Is your email disappearing before your eyes?
• What do you do?

If you are at work, who do you talk to about this? Do you have a phone number of a person you are supposed to call? Do you need technical support or do you need the help desk? How do you know?

According to SearchCRM.com, Help Desk is: in a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company’s telecommunications network).

Wikipedia says technical support (also tech support) is: a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services. (At PSS Enterprises, we like to think that instead of “rather” it should be “including”.)

For too long, we have been exposed to someone else’s definitions of technical assistance, whether it is your boss, the guy down the hall or the intern in your office. The bottom line is that you need your computer, mobile, laptop, and other technical tool to work so that you can do your work. Whether you call the help desk or get tech support, you need your issues resolved quickly and efficently. These days, a unfunctional PC or laptop means down time for the company. This means that every minute spent not being productive is literally hitting the bottom line. Did you miss a great sales opportunity because your email is down? What about the presentation that you spent all week working on, and now you can’t find it anywhere on your system? Call it tech support or help desk, either way you have issues with your technology that need resolution. Who cares what you call it as long as it gets done?

PSS Enterprises offers a top of the line technical support team. With just one phone call, you will have an expert technican logged into your computer, server, or phone system to resolve your issues and provide you with a solution in real time. They utilize remote technology so that you do not have to wait for the “geek team” to load up in their funny car and drive to your location. Simply a phone call and typing in a simple URL will get you back to funtional in no time. Their office is located in Denton, Texas, but they have the technical ability to assist anyone, anywhere.

Even if you don’t have a pressing technical issue, what else can PSS Enterprises do for you?

• Would you like an IT forecast and budget for the next year, 3 years, and 5 years?
• Are you ready to go green and reduce paper in your workspace?
• It is possible that you are ready for a more efficent, more effective office enviroment?

Take a moment to assess your current technology.

• What does it say about you and your company?
• Are you telling the world that your have the equipment and tools to handle your customers effectively or are you just trucking uphill, praying that the memory, bubble gum and scotch tape will do the trick just a little longer?
• Are your receptionists and customer service employees dropping hints (or just telling you) that your current phone systems is outdated and hard to use?

Take a look at where you are and where you want to be. What do you need? Help Desk or Technical Support? Call PSS Enterprises today, and get your customized solution.

PSS Enterprises
121 W. Hickory St.
Denton TX, 76201
1-800-285-2448

http://www.pssenterprises.com

Aastra Telecom PBX is the leading supplier of advanced telecommunications systems..

This system offers a complete range of telephone and switching options in a flexible, future friendly, usable communication platform. With a wide range of complementary corded and cordless terminals, the Ascotel IntelliGate system is the preferred choice for many customers.

The IntelliGate IP PBX Business Telephone System range provides and extensive range of system features ideally suited to today’s business. IntelliGate offers full Voice over IP capability for networking multiple offices across the WAN and also offers a highly cost effective home-working solution with the Ascotel Office 35IP providing extensive desktop flexibility for the remote workforce. This is perfect for those who telecommute, or those on the road often.  This also can double as a benefit for employers whose employees must work from home temporarily due to illness, disability, or other personal reason.

IntelliGate is entirely scalable, matching whatever the size of your business or communications requirements, with wide ranging system options and simple expansion, your system can easily grow with your needs. Based on the very latest standards, the IntelliGate IP PBX range has been designed to offer a full suite of integrated voice and data options to small and medium sized companies, branch offices and home workers.

Experience the award winning style of Intelligate handsets, the ultimate in calling comfort at the touch of a key. With Aastra’s 5 wonderful choices, we offer: Office 10, Office 25, Office 35, Office 45 and the cordless Office 135.  You will enjoy all of the benefits of digital telecommunications without the hassle of reference to tedious user manuals. The easy to use ‘Fox key’ button and interactive display give you access to state-of -the-art technology and a host of system functions and features.

HQ’s / Offices / Branches

The range of IntelliGate PBX systems are fully IP capable, ensuring that you can take full advantage of the latest advances in voice and data integration both now and in the future. Network your various offices and sites together and enjoy the full benefits of centralized communications and potential significant long-distance cost savings provided by Voice over IP.

Ascotel IntelliGate CTI Applications

Here are a few of the essential conveniences that Aastra offers:

• Aastra Call Manager – Intelligent and highly functional screen phone that include options like; operator console, ACD and server functionality

• SmartConnect- enables inbound and outbound calls to interface with a large range of popular business databases and applications.

• Office 1600 IP Screenphone – IP based screenphone for on-site and remote office / home-worker based ..telephony applications.

• Call Manager – PC based telephony applications (CTI) with every IntelliGate system

The new Ascotel IntelliGate version 6.2 provides Call Manager with every system. This provides free screenbased telephony applications and Open Interfaces Platform that opens up the opportunity for new 3rd party CTI and system applications. These include new screenbased operator console options, ACD Call Manager for small call centers, user groups, and the new Office 1600IP screenphone.

This means a FREE PC based ScreenPhone for every extension user, programmable to suit your needs!!

Here are some more details on the 5 different versions of the phone itself.

Office 135/135Pro brings a new dimension of mobility to your business. The DECT telephone meets all cordless telecommunications needs in the best possible way. Small, easy to handle, robust, stylish and user-friendly, it features an extremely long standby time and a hands free function with adjustable volume. The Office 135 increases your ability to stay in touch throughout the home or business premises.

Office 155 Pro – Splash proof & shock resistant, it combines state of the art technology providing all of the features of the Office 130 Pro with a truly robust design for industrial applications. The 155 Pro is dust and splash proof and can be even be supplied as the special intrinsically safe 150EEx version for use in environments where there is a danger of explosions.

Office 135 DECT gets your telephony moving

The Office 135 increases mobility throughout your premises. Reception and voice quality is always first-class, thanks to DECT technology with seamless handover from one radio cell to another.  The Office 135 also lets you enjoy all the benefits of digital ISDN telecommunications on the move. That goes for the special features of the Ascotel system, too, from team calls to text messaging.

Additional Features of Office 135pro and 155 Pro

• The Office 135 and 155 Pro models provide the added functionality of vibrate call alert for noisy environments. 

• There is also a headset port that is standard in all Pro models, and the 135 Pro accepts any mobile phone type headset that uses a standard audio jack plug. The 155 Pro has an optional dedicated headset. 

• The Office 135 comes with a powerful battery and offers an above-average operating time of 120 hours standby and 12 hours talk time. 

• A unique feature of the cordless Office 135 is the hands-free function, which can be used either when on the base station or on the move. This leaves both hands free to make notes or leaf through files during a call

• At the touch of a key you can also adjust the volume, a very handy feature for listening to voice mails.

• Foxkey offers intuitive operation-Similar to the other members of the Office family, the Office 135 features an ingenious Foxkey. Together with the interactive graphical display, this makes for extremely user-friendly operation, with no need to wade through hefty user manuals. All the functions can be activated with one-hand.

• Backlight, graphic display-Besides the numbers of incoming or outgoing calls and menu texts, the display also shows text messages which have been sent to the cordless telephone. Even in dark rooms or at night.

• .Twinmode and “Take” functions-With the Office 135 you can be at your desk even when on the move: The Office desktop set automatically switches to your Office 135 cordless when it is removed from the charger base and vice-versa. And the “Take” function allows you to switch from the Office desktop to the Office 135 cordless during a call, without interruption, at the touch of a single key. Also, “Twin Comfort” mode synchronizes the phone books and call lists of twinned phones.

• Compact and lightweight-The stylish Office 135 measures only 135 x 45 x 20 mm and weighs a mere 130 grams. Two models of the cordless set is available in two versions: the basic Office 135, and the advanced-feature Office 135 Pro with additional features such as “vibracall”, headset connection, mains charging unit and backlit keypad. Large range of accessories The Office 135 and 135pro feature a complete range of accessories, from headset to leather case.

Unified Messaging is the ideal advanced communications solution for full messaging support when used in conjunction with the Ascotel IntelliGate IP PBX range.

By performing automatic routine telecommunications tasks, it saves you time and money. By managing all voice messages, the system includes the option to handle fax distribution and to integrate all messaging (voice, fax and email) into a single Inbox at the user’s desktop PC or NT workstation. This can be through Microsoft Outlook or Lotus Notes, putting the user in complete control. The Unified Messaging operates on a dedicated server platform ensuring full integration with the existing LAN infrastructure, independent of the current operating system.

The benefits of Unified Messaging with IntelliGate:

• Improved customer satisfaction through ..better communication

• Manage voice, email and fax with one “inbox”

• Prioritize all incoming messages

• Control messages, even when on the road

• Remote forwarding and retrieval and ..response to voice fax and email

• Saves time and cost

Unified Messaging functions:

• Full automated attendant

• Voicemail, fax and email integration into either Microsoft Outlook or Lotus Notes (V5.0)

• Compatible with Exchange server

• Voice playback (text to speech) of email messages with option to send voice reply as email an attachment

• Forward emails as standard wav files to remote users

Overall, this powerful tool will and should become an asset to any firm.  With minimal cost and installation and support included this dynamic package is a must have for any company that is growing and keeping up with current IT trends. 

Contact PSS Enterprises today to see how the Aastra Phone System can be customized to fit your companies’ needs.

PSS Enterprises

www.pssenterprises.com

1-800-285-2448

Microsoft Response Point VoIP PBX phone system software offers small businesses scalable phone systems for up to 50 users. VoIP-enabled phone systems have built-in voicemail, auto attendant, speech recognition, call forward & transfer.

PSS Enterprises

Phillip Smith Sr

PSS Enterprises

www.pssenterprises.com

1-800-285-2448

121 W HICKORY

DENTON, TX 76201

PO BOX

Lake Dallas, TX 75065

Easy to use

Response Point lets you access phones, contacts, and features using only your voice—all with the push of a blue button. Thanks to Microsoft’s award-winning speech recognition technology, you simply tell your phone what to do.

Easy to manage

Management of standard phone systems requires extensive training and networking expertise. Response Point empowers you to complete phone moves, additions, or changes with just a few quick mouse clicks. Microsoft’s familiar and intuitive visual interface guides you through the simple installation process, step by step. And integration with Microsoft Office Outlook means you can use the Response Point Assistant to voice dial your Outlook contacts, enhancing the way you already communicate.

Easy to grow

Response Point empowers you to expand your phone system as your business grows. Average PC users can add new phones in minutes. And by leveraging the benefits of Voice-over Internet Protocol (VoIP), Response Point makes it incredibly easy and cost effective to add new phone lines—without the wiring hassles of a traditional phone system.

Response Point puts powerful technology—previously too expensive and complicated to install and manage—right into your hands. Delivered on industry-leading hardware from D-Link, Quanta, and Aastra, Response Point is a complete, affordable phone system that grows with your small business.

Phillip Smith Sr

PSS Enterprises

www.pssenterprises.com

1-800-285-2448

121 W HICKORY

DENTON, TX 76201

PO BOX

Lake Dallas, TX 75065